Refund policy

CANCELLATION, STORE CREDIT & REFUND POLICY

This Cancellation, Store Credit & Refund Policy (“Policy”) forms an integral part of the Terms of Use of Ladybug Jewels (“Company”, “we”, “us”, “our”). By placing an order, the customer (“you”, “your”) agrees to be bound by the terms set out herein.

GENERAL POLICY

  • All products offered by the Company are made-to-order and manufactured specifically upon confirmation of purchase.
  • Accordingly, orders once placed are non-refundable, except as expressly provided under this Policy.
  • The Company does not offer monetary refunds. Eligible cases shall be resolved through store credit or replacement, as determined in accordance with this Policy.

 

CANCELLATION BY CUSTOMER

  • Orders may be cancelled only prior to dispatch, i.e., before the order is handed over to the logistics partner.
  • Upon valid cancellation:
    The customer shall be issued store credit equivalent to the order value, after deduction of any applicable payment gateway charges or administrative costs, if any.
  • Once the order has been dispatched or is in transit, cancellation shall not be permitted. 

 

CANCELLATION BY THE COMPANY

  • The Company reserves the right to cancel any order, in whole or in part, for legitimate business of compliance reasons, including but not limited to:
    • Unavailability of raw materials or production constraints
    • Errors in pricing, product description, or system listings
    • Suspected fraudulent or unauthorized transactions
    • Logistical limitations or serviceability issues
    • Orders exceeding reasonable quantity limits
    • Failure by the customer to provide additional information when requested
  • In the event of cancellation by the Company prior to dispatch, the customer shall be issued store credit or a full refund, at the Company’s discretion.
  • In the event the Company is unable to fulfill the order within reasonable time due to unforeseen circumstances, the order may be cancelled and appropriate remedy (store credit) shall be provided.

 

STORE CREDIT TERMS

  • Store credit shall be issued in electronic form and communicated to the registered email address of the customer.
  • Store credit:
    • Shall be valid for a period of 6 months from the date of issuance
    • Shall be non-transferable and usable only by the registered customer
    • Cannot be redeemed for cash
    • Must be used in a single transaction unless otherwise specified
  • Any balance remaining after expiry shall stand forfeited without liability to the Company.

 

RETURNS AND ELIGIBILITY

  • Due to the made-to-order nature of products, returns are accepted only in cases of:
    • Product received in a damaged condition; or
    • Manufacturing defect
  • No returns, exchanges, or credits shall be permitted in cases of:
    • Change of mind
    • Incorrect size selection by the customer
    • Minor variations in design, finish, or weight inherent to handcrafted jewellery
    • Customised, engraved, or personalised products
    • Discontinued or sale items

 

RETURN INTIMATION & EVIDENCE

  • Customers must notify the Company within 48 hours of delivery.
  • The request must be supported with:
    • Clear photographs of the product
    • A continuous, unedited unboxing video
    • Copy of invoice
  • Failure to provide adequate evidence may result in rejection of the claim.

 

RETURN PROCESS

  • No product shall be returned without prior written approval from the Company.
  • Upon approval:
    • The Company shall arrange reverse pickup through its logistics partner
    • The product must be returned unused, unaltered, and in original packaging with all tags, certificates, and invoice.
  • Upon receipt, the product shall undergo a quality inspection process.

 

APPROVAL/ REJECTION OF RETURNS

  • If the return is approved upon inspection; the Company shall issue store credit or replacement, at its discretion.
  • The company reserves the right to reject returns if:
    • The product shows signs of use, wear, alteration, or damage caused post-delivery.
    • Packaging or documentation incomplete
    • Evidence provided is insufficient or inconsistent

 

RETURN SHIPPING COST

  • In cases where the return is approved due to verified damage or manufacturing defect, reverse logistics shall be arranged and borne by the Company.
  • If the return claim is rejected upon inspection, the Company reserves the right to:
    • Return the product to the customer at the customer’s cost; or
    • Deduct applicable logistics charges from any credit issues, where applicable

 

NO CASH REFUNDS

  • The Company follows a store credit-only policy and does not process cash or bank refunds, except where required under applicable law or in cases of cancellation by the Company prior to dispatch.

 

LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, the Company’s liability in relation to any claim under this Policy shall not exceed the value of the product purchased.

 

POLICY INTERPRETATION
In case of any conflict between this Policy and any other policy of the Company, the interpretation of the Company shall prevail, to the extent permitted by law.